Privacy Policy.

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ABOUT THIS POLICY

House of Darrach is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

DEFINITION OF PERSONAL DATA

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy. We collect, use and retain Personal Information about you only to the extent that is reasonably required to conduct our business effectively.

Ensure you understand this policy in its entirety and take your time to read it.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to book accommodation, purchase a voucher or sign up for our newsletter, we assume you understand that your data must be collected to process your request. We will use your data for processing purposes only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent via a form checkbox.

WHO ARE WE?

House of Darrach is a member of the Cawley Hotel Group – a chain of restaurant, bar, hotel and retail destinations across Scotland.

Our registered address is:

House of Darrach
Gartocharn Village
Loch Lomond
G83 8RX
Scotland

How Do We Collect Information From You?

WE COLLECT INFORMATION FROM YOU:

  • sign up to our newsletter. If you sign up for our newsletter, which is administered through Mailchimp, we will store some of your information, including your email address, IP address and certain information about the links you click within the emails we send you, on a Mailchimp server. Neither we nor Mailchimp will ever sell your email address or share it with any other party, unless we are legally compelled to do so. If you contact Mailchimp directly regarding your subscription to our newsletter, Mailchimp may contact you directly; otherwise, Mailchimp will never contact you. Only authorized Mailchimp employees have access to our subscriber list. You are always free to unsubscribe from our newsletter and can do so through a link on the email newsletters you have received, or by contacting us directly.
  • when you purchase a gift voucher from our website. To fulfil your order, we will require you to complete our online form that requests your contact details and address, before requesting payment through the PayPal payment gateway.
    Payment:
    All payments made via PayPal adhere to the data protection laws in the European Economic Area (EEA) and Switzerland. For more insight, read PayPal’s Privacy Policy online.
  • make an enquiry through the contact form on our site. Information shared with us via our contact form is strictly confidential and will be shared only with relevant parties involved. We delete all emails once we have no business reason to keep them, or every three years, whichever timeframe is less.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

You will be asked to submit personal information about yourself when you fill in our contact form, purchase a gift voucher or sign up for our newsletter. We will collect this information so we can fulfil your request as required.
We typically collect all or some of the following information:

  • title
  • name
  • e-mail address
  • home or work address
  • telephone number
  • marketing preferences (whether you opt-in or opt-out)

WHEN YOU ACCESS OUR WEBSITE, HOUSE OF DARRACH COLLECTS:

  • a nugatory amount of data, which is automatically collected by our web server access log records. Access log records collect and store information based on IP addresses and access request date/time. We host our website on Namesco servers. Namesco is fully compliant with Data Protection laws, although the basic information they store is not user-specific and cannot be used to identify an individual. We have never had reason to access these logs as we use Google Analytics performance cookies to display more advanced access and usage data in a user-friendly dashboard which we (and our web agency) can more easily interpret.

We use Google Analytic cookies to gather and display information relating to

  • device type (e.g. mobile, computer, tablet)
  • operating system
  • browser type
  • browser information (e.g., type, language, version)
  • domain names
  • access times and dates
  • location (country + city/town)
  • referring website addresses

All data gathered, processed and displayed by Google Analytics cookies is randomised and can never by traced to an individual.

CAREERS

You may submit your CV if you’re interested in working for us to info@houseofdarrach.com. This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. We delete all emails and attachments once we have no business reason to keep them, or every three years, whichever timeframe is less. Please email info@houseofdarrach.com if you would no longer like us to hold your records at any time.

HOW IS YOUR INFORMATION USED?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Process orders
  • Accommodation bookings
  • Internal record keeping.
  • Send you service emails (booking/order confirmation/receipts).
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them or have signed up to our newsletter.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf.  These service providers are limited to Names.co.uk to host our website; Ninja Forms to collect, process and store form data; PayPal to facilitate sales through our website, and Mailchimp to administer our newsletter service. We do not host any further third party website content such as imagery hosted on CDNs or embedded social or video content which could use their own cookies to gather data about you.
You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.
Our website agency has access to our Google Analytics Dashboard, but no other data.

HOW AND WHERE DO WE STORE DATA?

We only keep your personal data for as long as we need to in order to use it as described in this Privacy Policy, and/or for as long as we have your permission to keep it.

Emails

When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Namesco

A nugatory amount of data is automatically collected by our web server access log records. Access log records collect and store information based on IP addresses and access request date/time. We host our website with Namesco who are fully compliant with Data Protection laws, although the basic information they store is not user-specific and cannot be used to identify an individual. We have never had reason to access these logs as we use Google Analytics performance cookies to display more advanced access and usage data in a user-friendly dashboard which we can more easily interpret. Namesco is fully compliant with GDPR regulation – please access their Privacy Policy to learn more.

PayPal

As discussed in this Privacy Policy we use third party software PayPal as a payment gateway for gift voucher sales on our website. PayPal is fully compliant with GDPR regulation – please access their Privacy Policy to learn more.

Ninja Forms
As discussed in this Privacy Policy we use third-party software, Ninja Forms, to process form data submitted via our website. Ninja Forms is fully compliant with GDPR regulation – please access their Privacy Policy to learn more.

Mailchimp

As discussed in this Privacy Policy we use third-party software, Mailchimp, to administer our newsletter service. Mailchimp is fully compliant with GDPR regulation – please access their Privacy Policy to learn more.

YOUR CHOICES

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at info@houseofdarrach.com.

You have a right to request a copy of the personal information that House of Darrach holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: info@houseofdarrach.com.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods: 36 Months

SECURITY

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site. If you provide us with your credit/debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement generally accepted industry standards.

USE OF ‘COOKIES’

Like many other websites, we use cookies. We use them to help you personalise your online experience.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

  • Performance and analytics: We use Google Analytic (tag manager) cookies to help us analyse how our web pages are being accessed and used. We also use cookies to provide insights such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
  • Third Parties: Third Party services may use cookies to help you sign into their services from our services. Any third party cookie usage is governed by the Privacy Policy of the third party placing the cookie.

OPTING OUT

You can set your browser to not accept cookies, but this may limit your ability to use the third party services on our website.

WHAT HAPPENS IF OUR BUSINESS CHANGES HANDS?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

CHANGES TO THIS STATEMENT

We will occasionally update this Privacy Policy to reflect company and customer feedback. House of Darrach encourages you to periodically review this statement to be informed of how we are protecting your information. This policy was last updated in April 2019.

CONTACT INFORMATION

House of Darrach welcomes your comments regarding this Privacy Policy. If you believe that House of Darrach has not adhered to this Privacy Policy, please contact us at info@houseofdarrach.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.